IST Staff Intranet

IST Staff Intranet

Problem: Replace a website which served as an information hub during Information Services & Technology’s reorganization, but was never a complete intranet and is no longer current.



Business goals:

Design & build a website for IST staff which functions as an on-line employee handbook, providing all necessary information & resources to manage day-to-day operations in the organization including documents, forms, manuals, business process supporting documents (How Tos), communications, tools, and templates.

The staff web portal must:

  • efficiently and effectively organize and deliver essential information and resources to staff
  • provide ongoing organizational communications to staff
  • be easy to maintain by non-technical staff in order to ensure that it contains up-to-date, relevant, high quality content because there was no web team to manage it
  • create a sense of belonging and community


Role: Project Lead

Responsibilities: Project management, user research, UX design, usability testing, content development & strategy, building Drupal site

Methods used: