UX Leadership

Projects

• Advice for Incorporating UX into campus software projects – 2011
  • Paper authored at the request of UC Berkeley CIO, Shel Waggener
  • Role: Co-authored with Rachel Hollowgrass
• Fluid Design Handbook – 2006-2008
  • Handbook on user-centered design for higher education
  • Role: Co-authored with Fluid UX team members. I was a primary author of much of the content.
• Fluid Project U-Camps – 2006-2008
  • Instructional and collaborative talks and workshops led by the Fluid Project’s User Experience practitioners to teach and share knowledge about user-centered design practices at community source software conferences
  • Role: Co-lead and co-planned sessions
• UC Berkeley User-Centered Design Group – 2005 – June 2014
  • A community of practitioners dedicated to improving the usefulness, usability, and user experience of campus projects by teaching, training and providing consulting on how to do user-centered design
  • Role: Co-Founder & Co-Chair
    • Provided monthly Website & Application Reviews free to the campus community
    • Hosted user-centered design related seminars & talks

Presentations

• Make Your Data Come Alive – Visual Design’s Role in Creating Compelling Visualizations – UC Berkeley (2014)
• Usability Assessment: Making Software Work for Your Users! – UC Berkeley (2011)
• Business Analysis and User Experience Activities (video) – Matterhorn (2009)
• Using Personas to Create User-centered Designs – JA-SIG (2008)
• Use Cases in the Fluid Project – JA-SIG (2008)
• Spreading Communities Thick: Open Source Communities of Practice – JA-SIG (2008), Sakai (2008)
• Introduction to User-Centered Design – JA-SIG (2007)
• Fluid Design Pattern Library – Fluid (2007)
• Selling and Performing User Needs Assessment – UCCSC (2007)
• User-Centered Design in IT: the Low-Hanging Fruit – UCCSC (2006), Sakai (2007), Educause (2007)
• Model-driven Application Design for a Campus Calendar Network – XML (2004), Best Speaker Award

You may also view my presentations on slideshare.

Publications

• “Business Analysis and User Experience” – Modern Analyst & UC Berkeley iNews (2011)
• “User-centered design in IT services: Case studies” – UC Berkeley iNews (2008)
• “User-centered design for IT services: The usability toolbox, part 2” – UC Berkeley iNews (2007)
• “User-centered design for IT services: The usability toolbox, part 1” – UC Berkeley iNews (2007)
• “User-centered design for IT services: the low-hanging fruit” – UC Berkeley iNews (2006)
• “UC Berkeley Calendar Network: A campuswide event calendar project” – UC Berkeley iNews (2005)
• “Model-driven Application Design for a Campus Calendar Network” (PDF) – XML 2004 (2004)