CalCentral Student Portal

CalCentral Student Portal

Problem: Students have to make their way through the University of California – Berkeley using a huge number of antiquated websites and applications, from their initial application to registration for classes, from using the LMS in classes to participating in campus life, and to find a job and remain connected as an alum after graduation.
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Business goals:

Create a “One Stop Shop” for students, aggregating information from numerous UC Berkeley websites and applications, to help them answer these questions:

  • Where do I need to be?
  • What do I need to do?
  • What do I need to know?
  • What am I working on and with whom?

Website: https://ets.berkeley.edu/calcentral

Role: Co-UX Lead

Responsibilities: Product strategy, requirements definition, user research, analysis & modeling, interaction design, usability assessment/testing, development support

For further background see User Research for CalCentral, of which I was the primary author.

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